Our standard lead time is 25-45 days from order confirmation to shipping, depending on the complexity of the products and current production schedule. Shipping times vary by destination, typically ranging from 20-45 days for sea freight. For urgent orders, we can arrange air freight options.

Our standard payment terms are 30% advance payment upon order confirmation and 70% balance payment before shipping. For established clients and large orders, we also accept Letter of Credit (LC) terms. We process payments via secure international wire transfer.

Yes, we offer comprehensive private labeling services including custom tags, labels, and packaging. We can incorporate your branding on both the products and packaging materials. Our design team can assist with creating custom packaging solutions that align with your brand identity.

We maintain several certifications including FSC (Forest Stewardship Council) for wooden products and SEDEX certification for ethical trading practices. For specific product categories, we can arrange additional testing and certification based on your market requirements, such as food-safe certifications for kitchenware or REACH compliance for European markets.

We implement a rigorous 3-tier quality control system: first at the artisan workshop level, then at our central facility, and finally before shipping. We use AQL (Acceptable Quality Level) standards and detailed quality specifications for each product. Our quality control team provides photographic documentation of products before shipping for your approval.

Yes, our export team provides all necessary documentation including commercial invoices, packing lists, certificates of origin, and any product-specific certifications. We can assist with HS code classification and provide guidance on import requirements for your specific country. For DDP (Delivered Duty Paid) shipments, we handle the entire customs clearance process.